Accessibility Statement

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Using the site

We want as many people as possible to be able to use this website.

We are always working to make our website as accessible and usable as possible.

For example, that means you should be able to:

  • change fonts
  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website
  • if you find an accessibility problem not listed on this statement
  • if you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our processes.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

This office is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version  2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

Website wide issues

Insufficient alt text

Some images contain text which cannot be read by assistive technology, such as screen readers.

Any relevant text is included in the image’s alt-text, which is visible to assistive technology.

Branded text such as logos, slogans or other marketing messages, may not be included in the alt-text if they are not relevant to what the image is conveying.

Images that do not contain sufficiently descriptive alt-text are not compliant with WCAG guideline 1.1.1, and WCAG guideline 1.3.3.

We will correct insufficient alt-text over time as we review the site.

Clarity of links:

Some links may not clearly state where they go, for example saying ‘click here’ or ‘read more’ which is not compliant and means the link purpose is unclear.

We will amend this as we change pages on the site and redevelop

Image backgrounds

Images with text may be hard to see or understand, due to the colour contrast being affected when CSS is disabled.

Images with insufficient colour contrast are not compliant with WCAG guideline 1.4.3.

We will correct the contrast on these images over time as we review each page.

Using keyboard to navigate – Image sliders

You cannot click on options within image sliders using a keyboard, or pause automatic image scrolling (as this happens when image is hovered over).  This is not compliant with WCAG guideline 2.2.2.

This is a compromise intended to improve the experience for visually impaired screen reader users, who would otherwise be presented with controls affecting decorative images, which can’t be accessed using a screen reader. However we will review this and seek to find a fix as website development continues

Content specific issues

Accordion IDs

Accordion IDs used are not unique on the contact page and when used elsewhere

This is not compliant with WCAG guideline 4.1.1, and WCAG guideline 4.1.2.

We are investigating solutions for this and will be picked up in future web developments

Text as part of images

Some images have text within the image which cannot be read by screen readers.

Where this is the case we will need to update the alt text as mentioned above and this will be ongoing.


Some videos may not feature subtitles, audio description or offer a written transcript

Videos uploaded will include subtitles and we will update video content that has been uploaded since regulations came into force as we continue to review pages.

We use Youtube to embed videos onto the website. We are not responsible for the accessibility of the Youtube or other video platforms.

Content that’s not within the scope of the accessibility regulations

PDFs and documents

Some of our PDFs that are not essential to providing our services were published before 23 September 2018. Any new PDFs or documents we publish should meet accessibility standards.

If you identify a document that is not accessible, or you need information in an alternative format such as braille or a language other than English, please contact our office.


Third party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:

  • Links to other websites
  • Content/functionality on our website
  • Content hosted on other websites such as social media sites

Preparation of this accessibility statement

This statement was prepared on 17 September 2020

This website was last tested 18 November 2020. The test was carried out by our web developer. A full technical test will be carried out in the near future.

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