Accessibility Statement

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Using the site

We want as many people as possible to be able to use this website.

We are always working to make our website as accessible and usable as possible.

For example, that means you should be able to:

  • change fonts
  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website
  • if you find an accessibility problem not listed on this statement
  • if you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our processes.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

This office is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version  2.1 AA standard, due to the non-compliances listed below.

Non-accessible content – non compliance with regulations

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

Website wide issues

WCAG 1.4.10 Reflow

  • All pages – When the webpage is at 400% zoom, both the recaptcha button and banner is covering all content making it difficult to view.
  • We aim to have this issue fixed by October 2023

WCAG 4.1.2 Name, Role, Value: Required ARIA attributes must be provided (Axe)

  •  This is relates to the text ‘Tel’
  • We aim to have this issue fixed by October 2023

WCAG 2.4.7 Focus Visible

  • News – the keyboard focus is not visible on articles that have a red background. This is due to the focus being the same colour.
  • This also includes the News and Comment buttons
  • All pages- At 200% zoom, the keyboard focus becomes lost for 3 tabs between the logo and the magnifying glass
  • We aim to have these issue fixed by October 2023

WCAG 2.2.2 Pause, Stop

  • Home – there should be a pause button viewable and accessible, including using the keyboard
  • We aim to have this issue fixed by October 2023

WCAG 1.1.1  and WCAG 1.3.3 Non-text Content: Elements containing role=”img” have an alternative text (Axe)

Insufficient alt text

Some images contain text which cannot be read by assistive technology, such as screen readers.Any relevant text is included in the image’s alt-text, which is visible to assistive technology. Branded text such as logos, slogans or other marketing messages, may not be included in the alt-text if they are not relevant to what the image is conveying.

Images that do not contain sufficiently descriptive alt-text are not compliant with WCAG guideline 1.1.1, and WCAG guideline 1.3.3.

  • ‘Leading the fight against crime’ on the homepage is an image of text
  • Home – This refers to an image in the carousel
  • We aim to have this issue fixed by January 2024

WCAG 2.4.4 Link Purpose (In Context) and WCAG 4.1.2 Name, Role, Value: Links must have discernible text (Axe)

  • Home – This refers to the first image in the carousel
  • We aim to have this issue fixed by October 2023

WCAG 1.3.1 Info and Relationships: <dt> and <dd> elements must be contained by a <dl> (Axe)

  •  This relates to ‘contact us’
  • We aim to have this issue fixed by October 2023

WCAG 1.4.3 Image backgrounds

Images with text may be hard to see or understand, due to the colour contrast being affected when CSS is disabled.
Images with insufficient colour contrast are not compliant with WCAG guideline 1.4.3.

  • Accept all in the cookie banner has poor colour contrast
  • The ‘latest tweet’ button on the community page should not rely on colour to distinguish it as a link
  • We aim to have these issue fixed by October 2023

Clarity of links:

Some links may not clearly state where they go, for example saying ‘click here’ or ‘read more’ which is not compliant and means the link purpose is unclear.

  • We aim to have this issue fixed by January 2024

Content specific issues

Accordion IDs

Accordion IDs used are not unique on the contact page and when used elsewhere

This is not compliant with WCAG guideline 4.1.1, and WCAG guideline 4.1.2.

  • We are investigating solutions for this and aim to fix this issue by January 2024

Videos

Some videos may not feature subtitles, audio description or offer a written transcript

Videos uploaded will include subtitles and we will update video content that has been uploaded since regulations came into force as we continue to review pages.

We use Youtube to embed videos onto the website. We are not responsible for the accessibility of the Youtube or other video platforms.

  • We aim to fix this issue by January 2024

PDFs or other documents 

Any new PDFs or documents created after 23 September 2018 should meet accessibility standards. We are aware that some documents published after 23 September 2018 do not meet accessibility standards. If you identify a document that is not accessible, or you need information in an alternative format such as braille or a language other than English, please contact our office.

  • We aim to fix this issue by January 2024

Content that’s not within the scope of the accessibility regulations

PDFs and documents

Some of our PDFs that are not essential to providing our services were published before 23 September 2018. Any new PDFs or documents we publish should meet accessibility standards.

If you identify a document that is not accessible, or you need information in an alternative format such as braille or a language other than English, please contact our office.

  • We aim to fix this issue by January 2024

Third party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:

  • Links to other websites
  • Content/functionality on our website
  • Content hosted on other websites such as social media sites

Preparation of this accessibility statement

This statement was prepared on 17 September 2020.

This statement was last reviewed on 27 April 2023 and will be reviewed again in September 2023.

This website was last reviewed in December 2022. The test was carried out by our web developer who was tasked with testing the site against current accessibility guidelines and legislation. Our web developer uses both automated software and manual checks to carry out the audit. The service used by our web developer to assess compliance is called AccessiBe.

The next audit is scheduled for September 2023.

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