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Contact

01772 533 587

Contacting the Police and Crime Commissioner

All the information you need to get in touch with the Police and Crime Commissioner’s office is below.

Please help us to ensure your message is dealt with appropriately by clicking on the appropriate section on this page and following the instructions.

Please note: All information submitted by you in your request will be handled in accordance with current data protection law and our privacy notice.

 

What do you want to do?

Comment

What you have to say is important to us. If you would like to comment on the work of the Office of the Police and Crime Commissioner for Lancashire you can write to:

The Office of the PCC for Lancashire
County Hall
Preston
PR1 0LD

Alternatively, you can get in touch online using this contact form.

Complain

I want to complain about a police investigation or a police officer:

Complaints against police officers are dealt with by Lancashire Constabulary’s professional standards department (PSD) in the first instance in line with a published policy. You can find out more here: Complaints against Lancashire Police

I want to complain about the Chief Constable

The Police and Crime Commissioner is responsible for recording and investigation complaints and conduct matters against the Chief Constable. If you wish to make a complaint about the conduct of the Chief Constable then please contact the Police and Crime Commissioner using this contact form.

The Director will consider your complaint and will respond to you. We will try to resolve the complaint within 20 working days of the complaint being received. If we can’t do that we will contact you to keep you updated on progress and to advise you when we expect to conclude the complaint.

Alternatively you can send your complaint in writing to:

The Office of the PCC for Lancashire
County Hall
Preston
PR1 0LD

I want to complain about a member of staff or a volunteer of the Police and Crime Commissioner’s Office

If you are not satisfied with the conduct of our staff then you should complain to the Director of the office either in writing at the address below or via the contact form. You will be asked to provide information about the nature of your complaint on the form. If your complaint is against the Director of the office then you should please address your complaint to the Police and Crime Commissioner at the same address or via the contact form.

Written complaints can be sent to:

The Office of the PCC for Lancashire
County Hall
Preston
PR1 0LD

You can read our complaints police here: Complaints policy

I want to complain about the Police and Crime Commissioner

The Police and Crime Panel in Lancashire is responsible for receiving and considering complaints against the Police and Crime Commissioner. Blackburn with Darwen Borough Council is currently the lead authority for the panel in Lancashire. If you wish to make a complaint against the Police and Crime Commissioner you will need to contact the Secretariat to the panel via email at democraticservices@blackburn.gov.uk, by phoning 01254  585321, or you can contact them in writing at the address below.

Democratic Services
Floor 2
Town Hall
Blackburn
BB1 7DY

I have already complained to Lancashire Police and I am not satisfied

Complaints against police officers are dealt with by Lancashire Constabulary’s professional standards department (PSD) in the first instance in line with a published policy. You can find out more here: Complaints against Lancashire Police

I have an issue with parking or road safety

Parking issues are dealt with by your local highways’ authority. In Lancashire there are three highways’ authorities. They are Blackburn with Darwen Council, Blackpool Council and Lancashire County Council. Click on the names to take you through to their website for more information. Information on road safety in Lancashire can be found here: Lancashire Partnership for Road Safety.

Ask a question

Many of the most commonly asked questions are answered on this site. You may find the answer you are looking for on this page or in the transparency section. If you cannot find what you want, however, you can contact the office by writing to:

The Office of the PCC for Lancashire
County Hall
Preston
PR1 0LD

Alternatively, telephone 01772 533587 or use the online contact form.

Find information about fracking

Who is paying for policing?

Facilitating the right to peaceful protest, keeping roads and highways open, protecting the public and preventing crimes occurring are all elements of the day to day job of Lancashire police. As residents of Lancashire we are all paying for everything the police do through national taxation, which comes back to the police through Home Office and Communities and Local Government Grants, or through local taxation, via the council tax precept.

The police have a job to do at Preston New Road and any other protest or largescale community event for that matter. There have been suggestions that Cuadrilla should contribute to the stretched policing resources. Even if this were possible through a lawful mechanism this would create a potential conflict of interest for the police. It would be the same if the police took a levy from the protestors to cover the cost of policing their right to protest. The constabulary and officers have to remain neutral, they are neither there for the company nor the protestors; they are there to protect the public as a whole.

How can I complain about the conduct of an officer?

I have been to visit the site and speak to officers on the ground. They are doing a very difficult job under intense pressure and scrutiny. Sadly, some are seeking to portray the police as the enemy but these are local, Lancashire officers doing their job to the best of their ability. We know that sometimes the conduct of officers doesn’t meet the high standards we set here in Lancashire and there is a procedure in place for looking into and dealing with complaints to resolve cases that are raised by members of the public.

As Police and Crime Commissioner, I am responsible for recording and investigation complaints and conduct matters against the Chief Constable. Complaints against all other police officer ranks are dealt with by Lancashire Constabulary’s professional standards department (PSD) in the first instance in line with a published policy. You can find out more here: Complaints against Lancashire Police.

I am not happy about police tactics on the site

Keeping the public safe and ensuring road around the protest site is safe for all, protestors, workers and passing drivers alike, are operational questions for commanders in charge of the policing operation. I receive regular updates about the situation on the ground and feedback from members of the public as well.

I have been reassured that the tactics available to officers and used on the ground are all in line with Home Office and College of Policing guidelines. Officers react to the situation they are faced with and will respond in a legitimate and proportional manner. The prime consideration of the police presence, and the approaches they take, is to keep everyone safe at the site.

The road itself is a major arterial route for the area, having seen the traffic come past at 50mph I know just how dangerous a spot it can be. It is also a priority route for emergency services to be able to use and keeping it open and passable is also a priority.

If you have a complaint about specific tactics being used you can raise these with Lancashire Constabulary through their complaints process.

How are police engaging with different groups involved?

Senior commanders within the police have worked very hard since day one with protestor groups, both local residents and businesses. The police have respected and facilitated the public right to protest but also have to allow people and companies to go about their lawful business.

Maintaining a positive relationship remains a key priority for the police and I know regular meetings take place to ensure this happens with information being shared and protests being facilitated where possible and legal.

Protest groups and businesses know who their liaison officers are and how they can raise concerns and I would encourage people to continue to work at those relationships as it is a two way process. When it comes down to it, the police have a job to do for the people of Lancashire which is to keep everyone safe and ensure actions are lawful. Sadly, where people are determined to break the law, go beyond lawful and agreed protests and put people’s safety at risk the police are duty bound to intervene.

Who decides about fracking in Lancashire?

As Commissioner, I am responsible for holding the police to account through the Chief Constable and I am clear that the police are in a difficult position as a result of national decisions on fracking. Officers on the frontline are working people from Lancashire doing their jobs and don’t deserve to be portrayed as or treated as the enemy.

If people have concerns or complaints about fracking in Lancashire this is a decision made at Westminster and as such they can direct their concerns and objections to Ministers. These are issues decided upon by national government and people should look to contact their local MPs as their representatives to address the complaints they have about this decision and how it affects Lancashire.

You can find out who your MP is and how to contact them through Parliament’s website or the ‘Write to Them’ website.

Volunteer

Volunteering and recruitment opportunities are published on the Lancashire Constabulary website here: Join Lancashire Constabulary. You can also volunteer to become a custody visitor or volunteer for Lancashire Victim Services by clicking on the links.

Apply for funding

Local groups can apply for community action funding of up to £2,500 for projects to help reduce crime, support victims or help protect vulnerable people. More information can be found here: Community Action Fund

Make a Freedom of Information Request

Any person or organisation has the right to request any information from the Police and Crime Commissioner (PCC) that the office holds subject to a number of exemptions laid out in law. Before you make a request for information please visit the transparency pages on our website as the information you are looking for may already be available here.

If you cannot find the information you are looking for and still want to submit a request then please follow the procedure laid out here: Submitting a freedom of information request.

Requests for information under the Data Protection Act

Subject Access Requests

Access to personal data

How can I find out what the OPCC holds about me?

The Data Protection Act allows you to find out what information about you is held on computers and some paper records. This is called the right of subject access and includes opinions and facts expressed about you.

You can make a subject access request by writing to us at

The Office of the PCC for Lancashire
County Hall
Preston
PR1 0LD

and completing the Subject Access Request Form.

Is there a charge?

There is no charge for the request. If the request is manifestly unfounded or excessive a charge may be applied in accordance with the regulations.

How long will it take to get my information?

We will meet your request promptly and no later than 30 days after receiving your request, the proof of identity and sufficient information to help us locate the information you require.

Your request should include your current address and two forms of documentary evidence proving who you are such as your current council tax or utility bill, your birth certificate, passport or driving license, or at least two other similar items including your name, address and photograph.

You should provide as much detail as possible to avoid delays in having to come back to you for further information.

Can I arrange for someone else to request access to the information on my behalf?

Yes. For instance you can use a friend, relative or solicitor. This person must supply a written authority  from you to confirm they are acting on your behalf.

Can I see all the information that is held about me?

Yes, usually you can. However, there are some exceptions. For example, if providing you with information would be likely to compromise

  • The way crime is detected or prevented
  • Catching or prosecuting offenders
  • Assessing or collecting taxes or duty

Or would adversely affect the freedoms of others.

In other cases your rights to see certain education, social work, health details may also be limited by law.

What if I’m not happy with the response?

You may complain using the complaints procedure or by letter to

The Office of the PCC for Lancashire
County Hall
Preston
PR1 0LD

Tel 01772 533587
www.lancashire-pcc.gov.uk
How do we use your information?

All information is processed in accordance with the privacy notice.

Environmental Information Regulations

The office does not hold any information under the Environmental Information Regulations (EIR). Any such information is held by Lancashire Constabulary.

Therefore, you must make a request for information under EIR to Lancashire Constabulary. You should contact

Freedom of Information
Information Assurance
Lancashire Constabulary
Saunders Lane
Hutton
Preston
PR4 5SB

information@lancashire.pnn.police.uk

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