Victim Services Commission

01772 533 587




Experienced organisations are invited to tender for the provision of a managed service (under the Lancashire Victim Services brand), in respect of victim referral and assessment and the provision or co-ordination of specialist support services to the Police and Crime Commissioner for Lancashire.

The contract will commence on 1st April 2017 (or as soon as possible thereafter) for a period of 3 years, with an option to extend for up to a further 2 years.

The Police and Crime Commissioner for Lancashire is the sole Contracting Authority though anticipates being supported by funding contributions from other local public authorities (including Lancashire County Council, Blackpool and Blackburn with Darwen Councils) in respect of domestic abuse and rape and sexual assault services.

Police and Crime Commissioners (PCC) have responsibility for the commissioning of services to provide information, advice and support for victims of crime.

The PCC’s Police and Crime Plan identifies a clear set of priorities to support victims of crime and anti-social behaviour (ASB) and to protect and support vulnerable people. This provision of support services for victims of crime and ASB complements other initiatives from the PCC to provide resources for services for victims of Domestic Abuse and Child Sexual Exploitation as well as initiatives to reduce offending and re-offending.

The current service provision is based on an estimate of 41,000 referrals into the general victim service in 2016/17 and a further 20,000 Domestic Abuse victims referred from the Constabulary or the Multi Agency Safeguarding Hub (MASH).

It is also anticipated that the level of self-referrals will increase as referral routes are made more accessible and in line with increased awareness raising.

The Contractor will work with the PCC to raise awareness of the Lancashire Victim Service and to increase understanding and awareness of specific crime types such as Domestic Abuse, Hate Crime, Human Trafficking, and Fraud etc.

The PCC requires a comprehensive service in Lancashire which provides for all victims of crime, regardless of the type of crime perpetrated against them and regardless of whether or not they choose to report the crime to the police. The PCC also requires that the service extend to victims of Anti-Social Behaviour where the victim is identified as being vulnerable or where there have been repeat incidents of ASB.

Tender Documents are available via the E-Tendering portal accessible at and searching for Victim Referral and Assessment Service.

If you have not registered on the EU SUPPLY portal please follow this link below:

Completed Tender Documents should be returned via the E – Tendering portal no later than 1200hrs on 31st October 2016.

The Police and Crime Commissioner for Lancashire is fully committed to supporting and enhancing all aspects of diversity including but not limited to  the protected characteristics of age, disability, gender, gender identity, expression or reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy and maternity.

In this respect, we welcome and encourage interest from all sectors of the diverse business community, in addition to the voluntary sector.

We expect all prospective and existing suppliers to adhere to our values and commitment to equality and diversity, and will take a zero tolerance approach to discrimination on the grounds of protected characteristics as outlined above.


Sustainable Procurement

The PCC supports the principles of sustainable procurement and is keen to encourage local employment opportunities and local industry. All contractors will be recommended to implement and support the living wage and ensure that employees work in a safe environment.


Social Value

Under the Public Services (Social Value) Act 2012, the Police and Crime Commissioner for Lancashire has a duty to seek social value in contracts. This is done by considering:

  • How the goods, services or works being procured might improve the economic, social and environmental well-being of the Lancashire area, and
  • How added social value can be secured through the procurement process and in fulfilment of the resulting contract.

Examples of added social value may include:

  • Championing fair employment practices, such as paying the Living Wage,
  • Supporting employment opportunities and training provisions such as apprenticeships,
  • Sourcing items such as food stuffs, ICT and uniforms from ethical sources,
  • Helping businesses particularly small ones, get fit to compete and win contracts,
  • Encourage improved practices with our suppliers to promote equal life chances for all,
  • Initiatives to reduce the significant negative environmental impact of goods and services, and
  • Pioneering responsible procurement to deliver improved quality of life and better value for money for our people, our businesses and our County.


To appear in the following media:

  • OPCC website
  • Social media
  • EJEU
Website Security Test