Protect against fraud during Covid-19 pandemic

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Criminals will use every opportunity they can to defraud innocent people. They will continue to exploit every angle of this national crisis and we want people to be prepared.

Law enforcement, government and industry are working together to protect people, raise awareness, take down fraudulent websites and email addresses, and ultimately bring those responsible to justice.

If you think you’ve been a victim of a scam, contact your bank immediately and report it to Action Fraud on 0300 123 2040 or via

Important advice:

  • Criminals are experts at impersonating people and organisations, including the police. Be aware or who you are talking to, whether over the phone, or online.
  • Taking a moment to think before parting with your money or information could keep you safe
  • Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  • The police, or your bank, will never ask you to withdraw money or transfer it to a different account. They will also never ask you to reveal your full banking password or PIN
  • You can also report suspicious texts by forwarding the original message to 7726, which spells SPAM on your keypad.
  • Do not click on links or attachments in unexpected or suspicious texts or emails.
  • Confirm requests are genuine by using a known number or email address to contact organisations directly.

Additionally for businesses:

  • If you receive a request to make an urgent payment, change supplier bank details, or provide financial information, take a moment to stop and think.
  • Could it be fake? Verify all payments and supplier details directly with the company on a known phone number or in person first.
  • Contact your business’s bank immediately if you think you’ve been scammed and report it to Action Fraud.

To keep your business secure online read the National Cyber Security Centre’s Small Business Guide: Cyber Security.

Find more bespoke advice around COVID-19 fraud on the Action Fraud website, whilst general advice around staying safe online in Lancashire can be found at

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